Refund Policy
This policy applies to all bookings made through driyve.com. If anything below is unclear, contact the owner directly using the details in the site footer — we would rather answer a question than leave you guessing.
Refund timeline
Refunds are always issued to the original payment method. Card payments are charged at the time of booking, so an eligible cancellation results in a refund. Once a refund is processed, Stripe typically posts it back to your card within 5–10 business days, depending on your bank.
How refunds are issued
For qualifying cancellations made within the free cancellation window, the full fare is refunded automatically through Stripe. For any other eligible refund, we issue it manually to your original card. Cash bookings are never charged when cancelled within the free window, so no refund is necessary. Refund eligibility follows our Cancellation Policy, which sets out the free cancellation window and the handling of late cancellations and no-shows.
Dispute resolution
If anything about a charge or a ride did not meet your expectations, please raise it with the owner directly before opening a dispute or chargeback with your bank. We take every concern seriously and resolve the large majority within 24 hours. Working with us directly is almost always faster than the formal chargeback process, which can take several weeks.
Contact for refund requests
Send refund requests to the owner email address listed in the footer of this website and include your booking reference number so we can locate your trip quickly. We will acknowledge your request within five business days and confirm in writing once a refund has been issued.